Frequently Asked Questions

Common questions about our luxury travel concierge services: India luxury trains, booking, visa support, group travel, and more.

India Luxury Trains

How do I book a luxury Indian train trip?

After your private consultation, we send a written itinerary and contract. India payments are made by bank wire or ACH transfer to our dedicated client trust account. Cabin holds require a deposit, and we do not offer tentative holds. Plan 3 to 6 months ahead for peak season cabins.

Can you hold a cabin while I decide?

For luxury Indian train cabins, a deposit is required to secure the booking. We do not offer tentative holds. We are happy to answer any questions you have before you place your deposit.

Can you help with my Indian e-Visa?

Yes. We coordinate visa support through our India ground partner network at a small service charge. Optional add-on at booking. Guests may also apply directly.

Can we travel as a group?

Yes. Group departures are available on luxury Indian trains with advance booking. Multi-family trips and affinity groups welcome. Contact us for group cabin block pricing.

Planning & Timing

How far in advance should I plan my trip?

Bali: 4 to 6 months for peak season, 2 to 3 months for shoulder season, 1 to 3 months for off-peak. India luxury train cabins: 3 to 6 months minimum.

Where can I read your travel insights?

The Journal at 247kite.com/blog. New articles on India and Bali luxury travel are added regularly.

Payments & Trust

Where are my funds held until departure?

California trust account in accordance with California Business and Professions Code Section 17550.15. Kite Tours and Travel Inc. is registered as a Seller of Travel CST 2163900-70 and participates in TCRC Member 709857.

What's your refund and cancellation policy?

Cancellations more than 90 days before departure are eligible for refund of all amounts paid less any non-refundable supplier deposits. 90 to 60 days: 50 percent refund of trip value, less non-refundable supplier deposits. Within 60 days: non-refundable except as required by law. Bali and India balances are due 45 days before departure unless trip-specific terms state otherwise. Los Angeles day tours booked directly on 247kite.com can be cancelled free up to 24 hours before the start time.

Why is your price different from what I see online?

We present the trip total as a single package price inclusive of all components. We do not itemize internal cost components. Our partner relationships unlock rates and access not available on retail booking sites.

How do I pay, and is it secure?

Bali and India journey payments are made only by bank wire or ACH transfer to our dedicated client trust account. We do not accept card payments for those journeys. Eligible LA Concierge day tours may be paid by card through Stripe.

Services & Booking

What specific services does KiteTours provide?

KiteTours is a full-service luxury travel concierge for Bali and India. We handle custom itinerary planning, premium hotel and villa bookings, private transfers, exclusive experiences, and visa coordination.

How does the booking process work?

Inquiry, proposal, refine, confirm, prepare, travel. For Bali and India, we send a written contract and trust-account payment details after your consultation. The balance is due 45 days before departure unless trip-specific terms state otherwise.

How does KiteTours assist with visas and travel documents?

We coordinate paperwork and provide a document checklist based on destination requirements. We cannot guarantee visa approval. KiteTours is not a law firm and does not provide legal or immigration advice.

Can you match or beat online prices?

We present a single package price inclusive of all components. Our partner relationships unlock rates and perks not available on retail booking sites. Share any quote you find and we will explain the full value comparison.

Do you offer trip planning and customization?

Customization is the core of what we do. Every itinerary is tailored around your budget, travel style, and specific needs.

Will you help if something goes wrong during the trip?

Yes. If disruptions occur, we are your advocate for rebooking flights, adjusting hotels, and rearranging transfers. We always recommend travel insurance.

How can I verify KiteTours is a legitimate agency?

We are a California Seller of Travel (CST 2163900-70) and TCRC Member 709857. Our Terms of Service, Privacy Policy, and legal disclosures are published on the site.